Guests Step into a Next Generation Experience With Holiday Inn Express®

Intercontinental Hotels Group IHG Holiday Inn Express
Holiday Inn Express Greenwich Intercontinental Hotels Group IHG

PRESS RELEASE: 5TH January 2016: Smart travellers can benefit from a ‘Next Generation’ guest experience when they stay with Holiday Inn Express®, part of InterContinental Hotels Group (IHG), the hotel brand unveiled today.

Modelled entirely on guest insight, the Holiday Inn Express brand’s Next Generation guest experience has been developed with industry-leading experts to meet the changing needs of today’s ‘Smart Travellers’, who appreciate functional and thoughtful design tied in with an efficient and friendly service. They’ll get everything they need and nothing they don’t.

In order to stay ahead of guests’ expectations, the hotel lobby, dining area and guest rooms have been redesigned, the brand’s service delivery completely revamped and a new food and beverage concept launched. Guests can enjoy the hotel’s most innovative and efficient smart technological solutions at every stage of their stay.

The new Holiday Inn Express Next Generation guest room has been designed to balance home comforts with smart design features that together provide guests with a flexible room designed to better support their routines. Special features in some of the new guest rooms include:

* Smart TVs enabling guests to stream their own media from a personal device or log in to apps such as Netflix using the hotel’s free Wi-Fi.

* A larger, cosier, bed with a padded, noise-reducing headboard which takes inspiration from a business class aeroplane seat. The high, soft back also provides back support for working or watching television in bed.

* A flexible work/rest corner where traditional desks have been replaced with a comfortable, ergonomically designed multi-use chair and table that can be moved around the room.

* Stored in a full-length mirror, guests can access an iron, ironing board and a hairdryer.

Further Holiday Inn Express innovations include:

* Ability to view your room and its location in relation to hotel amenities, stairs, elevators and emergency exits via tablet screens. Guests can also choose their room.

* Located in an integrated lobby and food and beverage experience, the new Express Café & Bar is an inviting ‘pit-stop’ for guests.

*It offers simple, honest food done well and is specifically designed to better fit guests’ need for quickly prepared and tasty food, on the go.

* You can choose between having an in-hotel Express Start™ or have it ‘to go’.

The Next Generation guest experience for Holiday Inn Express will be launching across Europe and adapted for new build hotels and properties undergoing renovation. The plan is for at least one in every four of the brand’s European properties to feature it within the next three years, starting with Holiday Inn Express London – Park Royal, Holiday Inn Express Grimsby, Holiday Inn Express London – Ealing and Holiday Inn Express Portsmouth – North.

Mike Greenup, Vice President, Brand Management, Holiday Inn Brand Family, Europe, IHG said: “A hotel room is no longer just a place to sleep and our approach to technology and service starts with understanding our guests and their needs throughout their booking experience and stay. This investment in guest insight and our hotels is enabling us to stay ahead of the game.”

For more information on Holiday Inn Express visit:

Media enquiries:

For IHG UK media enquiries please contact: Laura Baker on

Notes to Editors:


Launched in 1991, the Holiday Inn Express® brand opens hotels at a rate of two per week on average across the world and is part of the Holiday Inn brand family, which is the largest global hotel brand, with the largest global pipeline. There are currently 227 Holiday Inn Express hotels open in Europe and 41 in the development pipeline*. An average of two Holiday Inn Express hotels open every week, and there are 573* hotels in the global pipeline set to open over the next three to five years, with Germany and the UK identified as key growth areas for the brand.

At Holiday Inn Express we believe there should be one easy way to get our lowest room price. That’s why we’ve launched our Lowest Price Promise. It means our rooms always cost less when you book direct. You can book with us online, by phone or on our IHG® App. To get our lowest price, all you need to do is join IHG® Rewards Club for free. As an IHG Rewards Club member you’ll get great in hotel benefits. You’ll also earn points when you stay at any of our 4,900 hotels worldwide.

* Figures as at 30th September 2015

ABOUT IHG IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, EVEN™ Hotels, Holiday Inn® Hotels & Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®.

IHG franchises, leases, manages or owns more than 4,900 hotels and 727,000 guest rooms in nearly 100 countries, with more than 1,300 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme with more than 90 million members worldwide. InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 350,000 people work across IHG’s hotels and corporate offices globally. Visit for hotel information and reservations and for more on IHG Rewards Club. For our latest news, visit: and follow us on social media at:, and

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